Glows Privacy Policy

Last updated on the 2nd of May

This Privacy Policy explains how Glow (“Glow”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit glowredlight.com (the “Site”), interact with us, or make a purchase through our website.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit our Site, we may collect certain information automatically from your device and browser, as well as information you choose to provide to us directly.

Information collected automatically may include:

  • Your IP address

  • Browser type and device type

  • Time zone and location data

  • Pages viewed and time spent on the Site

  • Referring websites or search terms

  • Browsing activity and interactions on our Site

  • Cookies and similar tracking technologies

We refer to this information as Device Information.

We collect Device Information using technologies such as:

  • Cookies, which help improve your browsing experience and remember preferences

    Log files, which record website activity and technical information

  • Pixels, tags, and web beacons, which help us understand user behaviour and measure campaign performance

  • Analytics tools, including Shopify analytics and Google Analytics

When you place an order, attempt to make a purchase, sign up to our waitlist, subscribe to emails, or contact us directly, we may collect:

  • Your name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details

  • Order history

  • Any information you provide when contacting us

We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

2. HOW WE USE YOUR INFORMATION

We use your Personal Information to operate our business, fulfil orders, improve your experience, and communicate with you.

This may include using your information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Communicate with you about your purchase

  • Respond to enquiries and customer support requests

  • Detect and prevent fraud or suspicious activity

  • Improve our website, user experience, and product offering

  • Send marketing communications, promotions, and updates (where you have opted in)

  • Measure the performance of our website and advertising campaigns

  • Personalise your experience on our Site

3. SHARING YOUR PERSONAL INFORMATION

We may share your information with trusted third-party service providers that help us operate our business and deliver our services.

These may include:

  • Shopify, to power our ecommerce store

  • Payment processors, to securely process transactions

  • Shipping and fulfilment providers, to deliver your orders

  • Email and SMS marketing platforms, to communicate with you

  • Analytics and advertising providers, including Google and Meta

  • Fraud prevention and security providers

We only share information where necessary to operate our business, fulfil services, comply with legal obligations, or protect our rights.

We may also disclose information where required by law, regulation, court order, or lawful request from a government authority.

4. COOKIES AND TRACKING TECHNOLOGIES

Glow uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember preferences, and support advertising and remarketing.

Cookies may be used to:

  • Recognise your browser

  • Save your preferences

  • Understand how users interact with the Site

  • Improve website functionality

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings, however doing so may affect website functionality.

5. MARKETING AND ADVERTISING

We may use your Personal Information to send you marketing communications, promotional offers, and tailored advertisements that may be relevant to you.

This may include email marketing, SMS marketing, retargeting, and social media advertising through platforms such as Meta and Google.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. DATA RETENTION

We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and complying with legal obligations.

Order records may be retained unless and until you request deletion, where legally permitted.

7. YOUR RIGHTS

Depending on your location, you may have the right to request access to the personal information we hold about you, and to request correction, update, or deletion of that information.

You may also request that we limit certain processing activities or withdraw consent to marketing communications at any time.

To make a privacy-related request, please contact us using the details below.

8. THIRD-PARTY SERVICES

Our Site may contain links to third-party websites or services. Glow is not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. DATA SECURITY

We take reasonable steps to protect your Personal Information and implement security measures designed to prevent unauthorised access, misuse, disclosure, or loss.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. MINORS

Glow does not knowingly collect personal information from individuals under the age of 16.

Our Site is not intended for children under 16 and should not be used by minors without parental or guardian supervision.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements.

Any updates will be posted on this page and will take effect immediately upon publication.

12. CONTACT US

If you have any questions about this Privacy Policy, would like to access or update your information, or wish to make a privacy-related complaint, please contact us at:

info@glowredlight.com