Returns & Refunds Policy
Glow offers a 30-day return period from the date your order is delivered.

If for any reason you would like to return your Glow order within this period, please contact our team and we will guide you through the return process.

To be eligible for a return, your item must be unused, in good condition, and returned in its original packaging with all included accessories, inserts, and manuals.

For hygiene reasons, LED face masks must be returned unused and in original packaging with all protective coverings intact.

To be eligible for a return, products must:

  • Be unused and in original condition

  • Be returned within 30 days of delivery

  • Be free from damage, marks, or signs of wear

  • Include original packaging and all supplied components
If your return does not meet these conditions, Glow reserves the right to decline the return and send the item back to you.

Refunds

Once your return has been received and inspected, we will notify you via email to confirm receipt of your returned item.

After inspection, we will advise whether your refund has been approved or declined.

If approved, your refund will be processed to your original method of payment within a reasonable number of business days.

Please note:

  • Refunds to the original payment method incur a flat $50 return shipping fee (Australia only), deducted from your refund

  • Original shipping charges are non-refundable

  • Refund processing times may vary depending on your bank or payment provider

Late or missing refunds

If you have not received your refund after confirmation has been sent, we recommend:

  • Rechecking your bank account

  • Contacting your credit card provider, as processing times may vary

  • Contacting your bank, as refunds can take several business days to appear

If you have completed the above and still have not received your refund, please contact us at info@glowredlight.com.

Exchanges

We offer exchanges on eligible items within 20 days of delivery, subject to stock availability.

To be eligible for an exchange, your item must meet the same return conditions outlined above.

Exchanges are available for:

  • Full-priced items

  • Sale items (exchange only or store credit)

  • Faulty items approved for replacement

Please note stock is not held for exchanges and replacement items will be dispatched once your return has been received and approved.

If you need to request an exchange, please contact us at info@glowredlight.com.

Warranty Returns

All Glow devices are covered by a 12-month limited warranty from the date of delivery.

This warranty applies to manufacturing faults and defects in workmanship under normal personal use.

The warranty does not cover damage caused by misuse, accidental damage, improper handling, cosmetic wear, unauthorised modification, or failure to follow product instructions.

If you believe your product is faulty, please contact info@glowredlight.com before lodging a return so our team can assist with troubleshooting and warranty assessment.

Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty.

Return shipping costs are non-refundable unless required under Australian Consumer Law.

If you are returning an item for refund, return shipping costs will be deducted from your refund where applicable.

Shipping times for exchanged items may vary depending on your location and product availability.

We strongly recommend using a tracked shipping service when returning any item to Glow.

Glow is not responsible for items lost or damaged in transit without valid tracking.

Product Disclaimer

Glow products are intended to support general wellness, skin health, recovery, and performance through red light therapy.

Glow devices are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results may vary between individuals based on consistency of use, lifestyle, skin type, and individual response.

Glow recommends consulting with your healthcare professional before use if you are pregnant, breastfeeding, taking medication that may cause light sensitivity, or under treatment for any medical or skin condition.

All Glow products must be used in accordance with the instructions provided. Misuse, overuse, or use outside intended guidelines may result in adverse effects and may void warranty eligibility.

Consumer Rights

Nothing in this policy affects your rights under the Australian Consumer Law (ACL). We encourage all customers to review their consumer rights under relevant Australian legislation.